Privacy Policy

Effective Date: March 1, 2026

GiveBetter ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at givebetter.app or use our donation pickup service.

1. Information We Collect

We may collect the following types of information when you use our services:

  • Personal Information: Name, email address, phone number, and pickup address that you provide when submitting a donation request or contacting us.
  • Donation Details: Descriptions and photographs of items you wish to donate, as well as your selected nonprofit cause.
  • Device & Browser Information: IP address, browser type, operating system, and device identifiers collected automatically when you visit our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and evaluating donation requests
  • Scheduling and coordinating pickups
  • Sending donation receipts and service notifications via email
  • Communicating with you about your donation
  • Improving our website and services
  • Preventing fraud and ensuring the security of our platform

3. Image Uploads

When you submit a donation request, you may upload photographs of your items. These images are stored securely on Amazon Web Services (AWS) S3. We use these photos to evaluate your donation and may use them in marketing or promotional materials as described in our Terms & Conditions.

4. Third-Party Services

We use the following third-party services to operate our platform:

  • Amazon Web Services (AWS): Cloud hosting, image storage (S3), and email delivery (SES).
  • FingerprintJS: Browser fingerprinting for fraud prevention and abuse detection.

We do not sell, rent, or trade your personal information to third parties. We only share information with third-party service providers as necessary to operate our services.

5. Cookies & Tracking

Our website uses cookies and similar technologies to maintain your session and improve your browsing experience. We may also use analytics tools to understand how visitors interact with our website. You can control cookie settings through your browser preferences, though disabling cookies may affect site functionality.

6. Data Retention

We retain your personal information and donation records for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Uploaded images may be retained for operational and marketing purposes unless you request their deletion.

7. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal and operational requirements

To exercise any of these rights, please contact us at support@givebetter.app.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

GiveBetter reserves the right to update or modify this Privacy Policy at any time. Changes become effective upon posting to this page. Your continued use of our services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11. Contact Information

If you have questions about this Privacy Policy, please contact us at support@givebetter.app.